We want you to be happy with your skincare purchase. If you are not completely satisfied with your order, we are here to help.
Return Eligibility
You may request a return within 30 calendar days of the delivery date.
To be eligible for a return, the following criteria must be met:
- Products must be unopened, unused, and in their original sealed packaging.
- All original boxes, bottles, instruction manuals, and promotional gifts must be returned.
- Opened or used products are non-returnable, except in cases of damage, defects, or incorrect items caused by us during shipping.
- Items marked “Final Sale” are not eligible for return or refund.
How to Request a Return
- Please contact our customer service team at [email protected]. Include your order number, photos of the item(s), and the reason for the return.
- We will review your request within 2 business days and provide return instructions and the return address.
- Please do not ship items back until you have received our approval. Unauthorized returns will not be processed.
Return Shipping Costs
- If the return is due to our error (e.g., damaged items, incorrect items, or missing items) → We cover the return shipping costs.
- If the return is initiated by the customer (e.g., change of mind, dislike of scent/texture) → The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Refund Processing
Once we receive and inspect your return package:
- Approved refunds will be issued to your original payment method within 7–10 business days.
- If returned items are incomplete, damaged due to customer handling, or missing promotional gifts, we will issue a partial refund only.
Damaged / Defective / Incorrect Items
If you receive a product that is broken, leaking, defective, or incorrect:
Please contact us within 7 days of delivery. Please include clear photos of the package and the damaged item(s). Once verified, we will arrange a refund or a replacement shipment; you will not be responsible for return shipping costs.
Order Cancellation
You may cancel your order free of charge only before it has been shipped.
Once the package has been dispatched, the order cannot be cancelled. Upon receipt of the package, please follow our return policy.
Non-Returnable Items
- We do not accept returns for products purchased from third-party retailers, e-commerce platforms, or resellers. Only orders placed directly on our website are eligible for return.
- Requests made beyond the 14-day return window will be rejected.
- Health and safety regulations: Opened skincare products (unless there is a quality issue) cannot be returned or resold.
Contact Information
If you have any questions regarding returns or refunds, please contact us at: [email protected]